A chargeback refers to the cancelation of a sale made via a non-face-to-face credit card transaction and the receiver of a contract (payer) receives an invoice for fraudulent use or other reasons and submits an appeal to the credit card company.
In such cases, sales of the sender of the contract (supplier) will be refunded even if services have already been provided, and as such may lead to losses.
Sender of contract
Supplier
Receiver of contract
Payer
(1) Request payment
(2) Use fraudulent card
(3) Provide service
Refund sales amount
Credit card company
Invoice sent to different payer
Submit appeal
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